When will I receive my order?
We know you are eager to receive your Sophia Nicole pieces and we are eager for you too! The processing of orders is done Monday-Friday and may take up to 3 days. USPS is our preferred carrier and a tracking number will be supplied once your order is processed.
Am I able to cancel my order?
Unfortunately, once your order has been placed we are unable to process a cancelation.
Can I edit my order once it has been placed?
We can’t guarantee that changes can be made to an order once it is processed but welcome you to email us at email@example.com and we will do our very best to accommodate your request.
My Sophia Nicole jewelry is damaged. What should I do?
We work extremely hard and take extra care to make sure that you receive your pieces as expected. If however, you received your item(s) in less than satisfactory condition please email us within 3 days of receipt. Please refer to our Return Policy for more information.
Do you offer gift-cards?
Absolutely! If you are in search of the perfect Sophia Nicole piece for your loved one, but unsure of which item they will adore the most, give them the gift of a Sophia Nicole gift card. Gift Cards are delivered electronically.
What types of jewelry do you sell?
Sophia Nicole carries high quality fashion jewelry which is made of non-precious stones and metals such as brass, bronze, and copper. Many of our pieces are made of zinc and are lead and nickel compliant. We also have partnered with several skilled artisans and will carry and feature their handmade pieces which may include gold plated pieces, man-made gemstones, faux leather, wood, or clay.
How do I care for my Sophia Nicole pieces that are made of clay?
Our Sophia Nicole polymer clay pieces are lightweight and durable however must be handled with care. There is a chance that your earrings may break or become damaged if they are dropped or stored incorrectly. If your clay needs to be cleaned as a result of handling or makeup stains, you can either use a soft cloth with soap and water, or a Q-tip with a modest amount of acetone to gently wipe them clean. Avoid immersing your clay earrings in water.